> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://storytellrs.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How long does storytellrs keep my data?

Our standard retention period is **60 days**:

* Order-related personal data: 60 days after the last transaction
* Uploaded photos and personalization data: 60 days after the last order
* Contact data: 60 days after the last contact

Information that must be retained for legal or transaction-record obligations may need to be kept longer.

### Can I ask for my data to be deleted?

Yes. Contact us through the chat to request access, correction, or deletion. Our team will explain what can be removed and any information we are required to retain.

Please do not rely on a preview link as permanent storage for your story. If you need help with an older project, contact us so we can check what is still available.

For details about how your information is used and your rights, read our [Privacy Policy](https://www.storytellrs.ai/en/privacy.html).