What should I do if my book arrives damaged?

We are sorry your book did not arrive in the condition expected.

Photos of the damaged book
Close-up photos of the affected pages, cover, or binding
Photos of the external packaging
The email address used for the order
Your order confirmation or story title

Keep the book and packaging while we review the case. Our team may need additional information to determine whether the damage occurred during production or delivery.

After reviewing the issue, we will help resolve it with an appropriate replacement or refund under our 30-day satisfaction guarantee.

Do not send photos containing payment-card information or unrelated personal documents.

Updated on: 07/09/2026

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