Can I cancel my order or request a refund?

Can I cancel before printing?

Contact us through the chat immediately if you want to cancel an order. Each book is personalized. Once production has started, we cannot normally stop printing or change the physical book.

If production has not started, we will check whether the order can still be stopped. Your cancellation is not confirmed until our team has replied.

Our 30-day satisfaction guarantee

If you are not happy with the book you received, contact us through the chat within 30 days of delivery. Tell us what went wrong and include your order confirmation and photos where relevant. We will help resolve the issue or arrange a refund under our satisfaction guarantee.

This includes help with damaged books, printing defects, and personalization problems. Our team may ask for photos or more details to understand the issue.

The guarantee concerns the book you receive; it does not mean that printing can be canceled after production starts. It is an additional customer-service commitment and does not limit any rights you may have under applicable law.

Updated on: 07/09/2026