What should I do about a duplicate order or charge?

If you see two confirmations or believe you were charged twice, contact us through the chat as soon as possible.

Please send:

• The email address used at checkout
• The dates and amounts of the charges
• Both order-confirmation numbers, if available
• A screenshot showing only the merchant name, amount, and date

Do not send your full card number, card security code, or bank login information.

Sometimes a pending authorization and a completed payment can temporarily appear as two entries. We will check whether there are two actual orders or payments.

If a duplicate personalized order has already entered production, the available options may be limited. Contacting us quickly gives us the best chance to stop it before printing begins.

Updated on: 07/09/2026