Articles on: Personalization & editing

How can I request an illustration change?

Our design team can make illustration adjustments at no extra cost.


Examples include:


  • Changing hair, eye, or skin tone details
  • Replacing the source photo
  • Adjusting a facial feature
  • Correcting an animal's type, name, or color
  • Removing or replacing a background character
  • Fixing a visual inconsistency between pages


What to send in the chat


  • Your story title or preview link
  • The page number or a screenshot
  • A precise description of the requested change
  • A new, clear photo if the character needs to be regenerated


Edits are usually ready within about 24 hours, often sooner. Please allow around 48 hours over the weekend. These are estimates; complex changes may take longer. Major illustration changes or a complete regeneration may take longer and may produce a different artistic interpretation.


We will send you an updated preview so you can check the result before printing.

Updated on: 07/09/2026

Was this article helpful?

Share your feedback

Cancel

Thank you!